Airlines work hard to give passengers a smooth travel experience with great service. One of the easiest ways to create a comfortable environment for passengers is using airline name badges and name tags.
Airlines provide passengers with many amenities, yet the air travel experience suffers from a poor reputation. This is because customers perceive air travel as burdensome, expensive, and inconvenient rather than enjoyable. When customers arrive at the airport, they're often tense or nervous. This heightened anxiety is often worsened with a poor travel or in-flight experience. However, creating a friendly atmosphere can help improve the customer experience.
Name badges create friendlier interactions between crew members and passengers. In fact, an article published by Forbes describes the implicit benefits of name badges. Name badges help start conversations, create clarity and symmetry, and ensure accountability.
More than that, the most common customer service problems are often solved because customers see an employee’s name badge. Brand symmetry, accountability, and customer service benefits help airlines establish themselves as customer service leaders. Having a uniformed crew that wears name badges is a simple way to ease passenger anxiety.